General Information

1. When on the product page, fill out the form with accurate information and press the 'Submit & Checkout' button at the bottom of the form to be directed to the checkout.

2. After you have placed your order, you will automatically be sent your Order Confirmation Email along with an invoice.
The confirmation email contains your Booking Reference Number which you must enter on the Passenger Locator Form.

3. Your order wil be dispatched within 1-3 working days of order placement.

4. You will receive: an Instruction Leaflet; the Test Kit; a Prepaid Return Label and a Return Mailing Bag.

5. You must activate your test kit before taking your sample (instructions provided)
Please note: your test kit must be activated, or you will not receive your results.

6. Return your sample to us via a Royal Mail Priority Postbox (see instruction leaflet).

7. Your result will be sent to the email address you provided when activating your sample within 24-72 hours of receipt of the sample by the laboratory.

This could be due to providing the incorrect email when purchasing your Test Package.
Please contact us via Telephone: 01274 905 667, 0121 822 8985 or 0161 806 0024 or Email: covid@expert-medicals.co.uk to resolve this as soon as possible.

Royal Mail and DPD.

Yes, we provide a prepaid return label and a return mailing bag which is to be used to return your test sample to the laboratory.
The provided instruction leaflet explains how to do this via the Royal Mail Priority Post Box system.

Deliveries

Please contact us via Telephone: 01274 905 667, 0121 822 8985 or 0161 806 0024 or Email: covid@expert-medicals.co.uk to resolve this as soon as possible.

Tests / Results

Head over to our activation page:
https://expert-testing.co.uk/activate
Fill out the required information.
If you have any difficulties activating, please contact us.
Please note: Your test kit must be activated or you will not receive your results.

Results are processed and sent within 24-72 hours of receipt of your test sample by the laboratory.
For more information regarding results, Please contact us via Telephone: 01274 905 667, 0121 822 8985 or 0161 806 0024
or Email: covid@expert-medicals.co.uk to resolve this as soon as possible.

Call us if you have any other enquiries

01274 905 667

Send us an email

covid@expert-medicals.co.uk