When you book a Covid testing package it means that you have accepted the full terms and conditions of booking found here.
We operate a strict no refund and returns policy with no exceptions. Any dispatched kits for self-test that are unused will NOT be refunded under any circumstances due to health and safety reasons. Therefore, once booked, the Covid testing kits are non-changeable and non-refundable.
Please review the booking carefully and ensure all the details are accurate and correct. Please carefully check the correct UK postal address details have been entered to ensure your test kits can be delivered to you. Use capital letters when entering your UK postcode.
If you do not receive your confirmation, please check your spam or junk email before contacting the us.
Please keep your booking confirmation / invoice as proof of booking and purchase.
You must have a confirmed invoice from Expert Medicals prior to travel to England, Northern Ireland and Scotland.
You will receive the following from Expert Medicals;
- A confirmation email containing your unique booking reference number to be used to complete the Passenger Locator Form.
- An invoice confirming purchase of your coronavirus test kit.
Please note: ALL TEST KITS MUST BE ACTIVATED BEFORE TAKING THE SAMPLE AND RETURNING TO THE LABORATORY.
IF YOU HAVE NOT ACTIVATED YOUR TEST KIT YOU WILL NOT RECEIVE YOUR RESULTS.
Provider Supervised at Home
If you wish to be supervised at home whilst undertaking the test, please email us on the address below to arrange an online supervision:
DELIVERIES & RETURNS:
Outbound COVID-19 Test Kits Delivery
Our Day 2 and Day 8 Testing Package is sent via our Delivery Partners.
Please note we aim, but do not guarantee, to dispatch your order in 5 working days after the day you place your order. The reason for this is due to the exceptional demand, processing times and delivery schedules.
We remind you the government guidance is "You must book your tests before you travel and leave enough time for them to be delivered to your address in England."
Please note orders are not dispatched on Saturday or Sunday; Bank Holidays or other Statutory Holidays. Working days are Monday to Friday.
COVID-19 Sample Return Options:
Royal Mail Tracked 24
Your COVID-19 Test Kit includes free Royal Mail Tracked 24 return labels to post your completed sample to our laboratory.
Send your test kit back using the free return packaging provided via a Royal Mail Priority Postbox Monday - Friday.
You can find your nearest Priority Postbox here.
Please make a note of the tracking number that is detailed on the returns label. Additionally, please do not stick the returns label on top of the lilac COVID-19 block on the outside of the kit box.
Ongoing COVID-19 restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting Royal Mail's delivery across the UK. Please refer to Royal Mail's website for their latest updates regarding delivery delays.
Please note: We do not accept any liability for delayed results due to late or lost samples.
Using a private courier to be arranged at your own expense
You can use a private courier. We recommend this option if you need to return your sample over the weekend to receive your COVID-19 results on a specific date.
Please arrange a private courier to collect your sample and deliver it directly to our laboratory.
Please forward all queries to our Live Chat, which is accessible from all pages.
Information regarding red, amber and green list rules for entering England can be found at the link below:
Further information can be found at the link below:
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.